Customer Care Senior Executive – Manager

Olanka Travels is a premier travel company operating a highly successful B2C business in Sir Lanka over the last nine years with a global presence in the UK, India, Vietnam, Indonesia and Australia. Olanka team is currently expanding our global operations, and we are looking for young and energetic individuals to join our team for the Customer Care Senior Executive/Manager role.

Job Profile

  • Responsible for handling a team who provides the best online customer service
  • Handling a team who has the first point of contact for a diverse of range of global customers. who prefer to use our live chat to seek information about our tours or need help in making the decision
  • Responsible for maximizing sales in Olanka by proving exemplary customer service and giving leadership to the team
  • Handling trainings and sales-related audits for the team

Candidate Profile

  • Bachelor’s Degree in Marketing, business management, tourism management or relevant field
  • Knowledge in Office application
  • Minimum 4 years of customer care/ sales experience
  • English language proficiency essential
  • Experience in travel industry would be an added advantage
  • Experience in team management would be an added advantage
  • Bringing your unique personality to every customer interaction
  • High level of leadership skills will be required to play the major role as a senior executive for the whole team

To Apply

Email your CVs to :[email protected]

Please note that only shortlisted candidates will be contacted.

Junior Executive – Business Analytics

Olanka Travels is a premier travel company operating a highly successful B2C business in Sir Lanka over the last nine years with a global presence in the UK, India, Vietnam, Indonesia and Australia. Olanka team is currently expanding our global operations, and we are looking for young and energetic individuals to join our team for the Junior Executive – Business Analytics role.

Job Profile

  • Strong organizational skills and attention to details
  • Generate relevant reports and prepare presentations as and when required by the management
  • Analyze relevant information and conduct research when necessary
  • Help to evaluate business process, requirements, uncover areas for improvements
  • Conducting analysis of current and future prospects
  • Perform any other duties and responsibilities assigned by the management

Candidate Profile

  • Bachelor’s Degree in Marketing, business management, tourism management or relevant field
  • High level hands-on experience in Microsoft Excel
  • English language proficiency essential
  • Qualifications in business analysis, Business management, part qualifications in CIMA and AAT etc., would be added advantage
  • Experience in travel industry would be an added advantage

To Apply

Email your CVs to :[email protected]

So, if you want to be a part of Olanka Travels click the below link to apply.

Please note that only shortlisted candidates will be contacted.

Paid Internship Programme

Your Pathway to a Well Paid Job with a Satisfying Lifestyle.

Olanka Travels isn’t an Ordinary Travel Agent!

  • Youth Driven Company with a Mature Leadership
  • Operating in Sri Lanka, Maldives, Vietnam, Dubai, Cambodia & Laos
  • Very Stable Business
  • Unlimited Opportunities to Increase Your Income
  • 80% of Employees are Young Females Under the Age of 35

About the Program

  • Intensive Online Training (1 Week)
  • On-the-Job Training (12-Week Internship, Allowance Paid)
  • Those Who Pass the Evaluation at the End of the 12 Weeks Will Be Selected for Permanent Employment

Join Our Free Online Information Seminar by Clicking the Below Link.

Tour Executive

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last nine years with a global presence in the UK, India, Australia and China. Olanka team is currently expanding our global operations, and we have opportunities for candidates who are passionate with a “can do” attitude to join our young energetic global team.

Job Role

  • Prompt engagement with our customers (travellers) around the world over phone calls and emails
  • Gather travel requirements from customers
  • Offer quote and travel itineraries using our systems
  • Provide travel consultation to travellers over the phone

The Candidate Profile

  • Diploma / Degree level of education or 1 year minimum work experience
  • Fluent in English (spoken & written)
  • Confidence in communication over the phone
  • Exemplary customer care personality
  • Travel exposure within Sri Lanka and overseas will be considered
  • Extra curricular involvements such as sports, social work, clubs, industry-related activities, leadership programmes are specially considered
  • Great attitude to learn, grow fast and adapt into our culture

To Apply

Email your CVs to :[email protected]

So, if you want to be a part of Olanka Travels click the below link to apply.

Please note that only shortlisted candidates will be contacted.

Senior Tour Executive

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last nine years with a global presence in the UK, India, Australia and China. Olanka team is currently expanding our global operations, and we have opportunities for candidates who are passionate with a “can do” attitude to join our young energetic global team.

Job Role

  • Prompt engagement with our customers (travellers) around the world over phone calls and emails
  • Gather travel requirements from customers
  • Offer quote and travel itineraries using our systems
  • Provide travel consultation to travellers over the phone
  • Manage and guide junior-level team members

The Candidate Profile

  • Diploma / Degree level of education
  • 3 years minimum work experience in the travel industry
  • Fluent in English (spoken & written)
  • Confidence in communication over the phone
  • Exemplary customer care personality
  • Travel exposure within Sri Lanka and overseas will be considered
  • Extra curricular involvements such as sports, social work, clubs, industry-related activities, leadership programmes are specially considered
  • Great attitude to learn, grow fast and adapt into our culture

What’s in for you

  • Comprehensive trainings
  • Attractive pay package
  • Fast career growth
  • Great work environment
  • Local and overseas travel opportunities

To Apply

Email your CVs to :[email protected]

Please note that only shortlisted candidates will be contacted.

Air Ticketing & Overseas Tour Manager

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka since 2009 with a global presence in the UK, India, Australia, Vietnam, Maldives, UAE and China. Olanka team is currently expanding our global operations, and we are looking for great skilled manager to look after the entire operation.

The Role

  • Manage all ticketing administration processes in the most efficient and cost-effective manner for leisure base clients’ tales
  • Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators
  • Negotiate, source and maintain relevant airline contracts direct from airlines
  • Maintain affiliations with consolidator partners
  • Provide out of hours support to the operations team when required
  • Stay informed of regulatory directions
  • Provide periodic air & tour product training to staff
  • Work for team KPIs & drive teams
  • Participate in daily, weekly, and monthly review meetings – reports to CEO
  • Recruit & Managing teams
  • Responsible to manage the company PNL

Candidate Requirement

  • Minimum 12 years in travel & tourism experience
  • Minimum 5 years ticketing operations management experience preferably in air ticketing environment
  • Sound exposure in Overseas Holiday / Tour handling experience
  • Experience in managing airline vendor relations and contracts
  • Excellent organizational and time management skills, problem solving skills, and ability to meet assigned deadlines
  • A team player with the ability to work with a multitude of departments and staff members representing diverse cultures global
  • Experience in leading & managing teams
  • Strong communication and customer service skills
  • Exposure in sectoral management & tour management to destinations – Maldives, Vietnam, Sri Lanka, UAE, Thailand, Bali, Australia, Türkiye, Malaysia

To Apply

Email your CVs to :[email protected]

We will only correspond with applicants shortlisted for interviews.

Tour Consultant (Vietnam)

Olanka Travels is a premier travel company operating a highly successful tailor made tour business in Sri Lanka & Maldives over the last 12 years with a global presence in the UK, India, Australia and China. Olanka team is currently expanding our global operations, and we have opportunities for candidates who are passionate with a “can do ”attitude to join our young energetic global team.

Job Description

  • Prompt engagement with our customers (travellers) around the world over phone calls and emails
  • Gather travel requirement to Vietnam & Cambodia from customers
  • Offer quote and travel itineraries to Vietnam using our systems
  • Provide Vietnam travel consultation to travellers over the WhatsApp

Job Requirement

  • 2 year minimum work experience in Vietnam tours
  • Fluent in English (spoken & written)
  • Preferred age category 24 – 35
  • Great customer care personality

To Apply

Email your CVs to :[email protected]

We will only correspond with applicants shortlisted for interviews.