Job Description

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last nine years with a global presence in the UK, India, Vietnam, Indonesia, and Australia. We are seeking a talented manager of customer and quality assurance to make arrangements for managing all inquiries to ensure positive interaction between customers and the organization and quality checking of all platforms.

Job Profile

• Manage all customer inquiries through all possible channels to ensure positive interaction between customer and the organization
• Analyze all customer inquiries to find ways to minimize complaints and increase customer satisfaction by ensuring quality service
• Analyze customer behavior and transactions to improve customer loyalty towards the organization
• Plan and Execute campaigns to introduce products and promotions to existing customers
• Plan and Execute campaigns to get inactive customers to use respective platforms again
• Propose marketing and product development initiatives as required
• Work with relevant teams to develop in-depth understanding of the industry, product knowledge and customer behavior
• Initiate programs to develop service standards throughout all platforms (Mistry shoppers/ Trainings and etc.)
• Implement sustainable strategies to attract new customers & retain customers
• Manage and Develop CRM team to provide undivided attention to customers
• Overall quality checking of the all platforms

Candidate Profile

• 2 to 3 years of working experience in a similar capacity
• Should possess an excellent command of English and Sinhala languages, both oral and written
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Experience in the travel & tourism or hospitality industry would be an added advantage
• Knowledge of management principles and familiarity with company with company products, services, and policies
• Ability to implement new analytical methods to manage leads
• Strong coaching and leadership skills, ability to motivate employees
• Having experience in roaster management is compulsory
• Experience in web chat management would be an added advantage

Work Experience : 2-3years

Job Type : Full time

Job Description

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last nine years with a global presence in the UK, India, Vietnam, Indonesia and Australia, and we are looking for great skilled Accounts Assistant to look after the entire outbound operation.

Job Profile

• Process payments and financial documents such as invoice, statements and vouchers
• Oversee the collection, deposit and reconciliation of bank funds and accounts
• Performing the online backend finance function
• Able to work with minimum supervision and self – discipline

Candidate Profile

• Preferably completed AAT or following professional qualification in accountancy (CA, CIMA, ACCA, etc.)
• Minimum 1 year experience in the similar capacity
• Should be young and energetic
• Familiar with MS Office packages and computer-based accounting packages
• School leavers are encouraged to apply.

Work Experience : 0-1year

Job Type : Full time

Job Description

Olanka Travels is a premier travel company operating a highly successful B2C business in Sri Lanka over the last nine years with a global presence in the UK, India, Vietnam, Indonesia and Australia, and we are currently seeking SEO interns to join our SEO team and assist with daily SEO tasks and activities.

Job Profile

• Assist in identifying high-value keywords that will drive qualified traffic to the website
• Implement on-page SEO best practices such as meta descriptions, title tags, and content optimization
• Support link building campaigns in coordination with SEO goals
• Contribute to content development for the blog, product pages, and other site sections
• Use tools like Google Analytics and Google Search Console to analyse and monitor performance metrics and assist in creating reports on key SEO metrics
• Assist in ensuring the website is technically optimized to attract and engage visitors from search engines
• Work closely with other team members, including content creators, web developers, and digital marketers, to ensure SEO best practices are followed

Candidate Profile

• Bachelor’s degree or currently pursuing a degree in Marketing, Business, Computer Science, or a related field
• A genuine passion for SEO and a desire to learn and grow in this dynamic field
• Strong analytical skills to assess data and draw meaningful insights for SEO improvements
• Good communication skills to work collaboratively within the team and convey SEO strategies and findingsclearly
• Basic understanding of digital marketing tools, analytics, and SEO practices

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking a Media Coordinator to join our team. As a Media Coordinator, you will play a crucial role in managing our website's content, ensuring its relevance, accuracy, & appeal to our audience.

Job Profile

• Curate content: articles, blogs, images, videos, & tour itineraries in line with Olanka's values. Use CMS to publish.
• Collaborate with writers for SEO-rich content.
• Maintain content calendar & oversee publication.
• Manage content: fix links, apply SEO, & update tour packages.
• Ensure up-to-date & attractive tour package info.
• Stay updated on industry trends & recommend website improvements for a competitive edge.

Candidate Profile

• A bachelor's degree/diploma in Marketing, Communications, Web Design, or a related field is preferred.
• Strong organizational skills and attention to detail, with experience in curating, editing, and uploading web content.
• Excellent communication skills to coordinate with writers and other team members effectively.
• A basic understanding of SEO principles and best practices to enhance website visibility.

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking a talented Executive - Business Analyst to provides operational support through conducting business operations analysis and reporting for solve problems and improve business outcomes.

Job Profile

• Analyze, monitor sales revenue performance trends, spot outliers, Maintain Operational KPIs and communicate results Daily/Weekly/Monthly & Annually to the management
• Build reporting capabilities using internal data analysis systems and generate results
• Manage & support Business information systems
• Conduct daily sales audits, prepare gap analysis reports & coordinate trainings
• Active involvement for the management of sales excellence in a continuous manner

Candidate Profile

• Minimum 2 to 3 years of experience with strong strategic analytical skills in business analysis
• Bachelor’s Degree in Business Analytics, Statistics, Finance or Business Administration
• Experience in data analytic tools such as CRM system and other system knowledge would be an added advance
• Having related experience in travel & tourism industry is mandatory
• Previous experience in sales funnel management, sales revenue management & sales MIS management is mandatory

Work Experience : 2-3years

Job Type : Full time

Job Description

We are seeking a talented Social Media Assistant Manager to develop, guide and monitor an organization’s interactions with the public through social media platforms using a unified voice.

Job Profile

• Assist in developing and executing comprehensive social media content strategies that align with clients' brand objectives and target audiences
• Collaborate with designers, copywriters, and other team members to create visually appealing and compelling social media content, including graphics, videos, captions, and articles
• Manage and monitor clients' social media platforms (such as Facebook, Instagram, Twitter, LinkedIn, etc.), ensuring timely and consistent posting, engagement, and interaction with followers
• Support the implementation of social media ad campaigns, including ad creation, targeting, budget management, and performance tracking
• Monitor social media performance using analytics tools, gather insights, and prepare regular reports to assess the effectiveness of campaigns and provide recommendations for improvement

Candidate Profile

• 6+ years of experience in a social media management or digital marketing, with a proven track record of successful campaign execution
• Bachelor's degree in Marketing, Communications, Business, or a related field
• Strong familiarity with major social media platforms, their features, algorithms, and best practice
• Basic skills in content creation, including graphic design and video editing, to conceptualize and collaborate on engaging social media content
• Proficiency in using social media analytics tools to track, analyze, and report on campaign performance

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking a talented Operations Executive handles requests from operations team and travel consultants via email or other platforms to make sure booking information is input correctly into the system.

Job Profile

• Handling new reservations/ amendments & cancellation
• Handling confirmation following up process and invoice collection process
• Prompt engagement with hotels with regard to special arrangements
• Assist in checking hotel room availability (Both Local and Overseas availability such as Maldives etc.)
• Keep the system updated on tour confirmation related information
• Maintain daily / weekly / monthly reservation charts and provide reserve related reports as per requirement

Candidate Profile

• Diploma / Degree in the field of tourism and hospitality or any other related qualification from a recognized university or private institute
• Minimum one-year work experience from any relevant field
• Excellent command in English Language (spoken & written)
• Grate attitudes for learn, grow fast and adopt into our culture

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking talented Junior Tour Consultants to provide attractive tailor made travel arrangements to our worldwide travelers visiting global holiday destinations

Job Profile

• Prompt engagement with our customers (travelers) around the world over phone calls and emails
• Gather travel requirements from customers
• Offer quotes and travel itineraries using our systems
• Provide travel consultation to travelers over the phone

Candidate Profile

• Undergraduate / Fresh graduate in the field of tourism and hospitality or any other related qualification from a recognized university or private institute
• Excellent command in English
• Having high level of interpersonal skills with an outgoing personality
• Grate attitudes for learn and adopt our culture

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking a talented manager to guide and support the team in arranging travel packages for our worldwide travelers visiting global holiday destinations.

Job Profile

• Drive & achieve designated team targets set by the management
• Develop and implement new strategies to bring sales
• Coaching and mentoring the low performers and drive them for sales targets
• Identify capable members and develop succession plan
• Carryout sales team performance reviews in timely manner
• Identify skill gaps of the sales force and drive for development

Candidate Profile

• Bachelors / Masters in the field of tourism and hospitality or any other related qualification
• A minimum of 06 years of hands-on experience in travel and tourism is required
• Exposure to manage a minimum of a 10 - member team
• Strong leadership skills and the ability to motivate employees
• Having a high level of interpersonal skills with an exemplary customer care personality

Work Experience : 3-4years

Job Type : Full time

Job Description

We are seeking a talented Trainee Business Analyst & the role will be helping to identify areas in which change will add value, and assessing its potential impacts.

Job Profile

• Collect, Analyze & Interpret data from various sources to extract meaningful insights
• Conduct thorough data validation and ensure data integrity across the system
• Prepare Presentations, Dashboards and Reports Required to analyze sales revenue figures by Head of Department or the Top Management of the company
• Generate regular reports, prepare gap analysis reports, highlighting trends, patterns & opportunities for improvements
• Build reporting capabilities using internal data analysis systems and generate results
• Manage & support to keep effective record keeping system

Candidate Profile

• Bachelor's Degree in Data Science, Statistics, Management or related field (Final Year Students are also welcome to apply)
• Fully or partially qualified in CA, CIMA, AAT, AACA
• Analytical skills with the ability to translate complex data into meaningful insights
• Excellent communication skills to effectively present findings to management

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking a highly experienced, ambitious Software Engineer with a sound background in Laravel and Next.js frameworks. You will be responsible for working on projects that are currently being developed on by our company.

Job Profile

• Follow the industry’s best practice and write clean and well- structured code
• Architect, develop & implement an innovative custom application
• Participate in the full software development lifecycle (requirements, design, code, unit test, implementation), including taking complete ownership of any assigned tasks
• Lead and manage the team and ensure that the team delivers quality work within established timelines
• Troubleshoot and fix any issues or bugs relating to PHP programs

Candidate Profile

• 2-3 years of hands-on experience in Laravel development, with a focus on Next.jsframework
• Good understanding of front-end technologies, including HTML5, CSS3, and JavaScript
• Proficiency in using React.js and Next.js to build scalable and performant web applications
• Familiarity with server-side rendering (SSR) and static site generation (SSG) using Next.js
• Experience with TypeScript for building React applications
• Knowledge of state management libraries (e.g., Redux, MobX), version control systems (e.g., Git)
• Familiarity with DevOps practices cloud platforms (AWS Preferred)

Work Experience : 2-3years

Job Type : Full time

Job Description

We are seeking talented Tour Consultants to provide attractive tailor made travel arrangements to our world wide travelers visiting global holiday destinations

Job Profile

• Prompt engagement with our customers (travelers) around the world over phone calls and emails
• Gather travel requirements from customers
• Offer quotes and travel itineraries using our systems
• Provide travel consultation to travelers over the phone

Candidate Profile

• Diploma / Degree in the field of tourism and hospitality or any other related qualification from a recognized university or private institute
• Minimum one-year work experience from any relevant field
• Excellent command in English Language (spoken & written)
• Travel exposure within Sri Lanka & Overseas will be a definite advantage
• Having high level of interpersonal skills with an exemplary customer care personality
• Grate attitudes for learn, grow fast and adopt into our culture

Work Experience : 0-1year

Job Type : Full time

Job Description

We are seeking for talented Senior Tour Consultants to provide attractive tailor made travel arrangements to our world wide travellers visiting global holiday destinations.​

Job Profile

• Prompt engagement with our customers (travelers) around the world over phone calls and emails
• Gather travel requirements from customers
• Offer quotes and travel itineraries using our systems
• Provide travel consultation to travelers over the phone
• Manage and guide junior-level team members

Candidate Profile

• Diploma / Degree in the field of tourism and hospitality or any other related qualification from a recognized university or private institute
• Minimum 2 years of work experience in the travel industry
• Excellent command in English Language (spoken & written)
• Travel exposure within Sri Lanka & Overseas will be a definite advantage
• Having high level of interpersonal skills with an exemplary customer care personality
• Grate attitudes for learn, grow fast and adopt into our culture

Work Experience : 0-1year

Job Type : Full time